Terms of Service

CypAI provides AI-powered customer service tools for local businesses. This includes a customisable chat widget you can embed on your website, a lead capture dashboard, conversation analytics, and optional integrations (e.g. WhatsApp). The AI is powered by OpenAI language models and configured to represent your specific business.

• You may only use CypAI for legitimate business purposes — to answer customer questions and capture leads for your real business.
• Do not use the service to send spam, misleading information, or harmful content to customers.
• Starter and Pro plans are limited to one business location. The Business plan supports multiple locations.
• Do not attempt to reverse-engineer, scrape, or resell the CypAI platform or its outputs.
• Do not impersonate another business or use the service to collect customer data without their knowledge.

• Subscriptions are billed monthly via Paddle. Yearly billing is available at a 17% discount.
• All plans include a 7-day free trial. Cancel before the trial ends and you will not be charged.
• After the trial, subscriptions renew automatically each month. You can cancel at any time from your dashboard.
• No refunds are issued after the trial period unless there has been a confirmed technical failure on our side.
• Prices are listed in USD. Paddle handles currency conversion.

• We aim for 99.9% uptime for the CypAI platform and widget.
• Scheduled maintenance will be communicated in advance where possible.
• AI response quality is subject to the availability and performance of OpenAI's API. We are not responsible for degraded AI quality during OpenAI outages.

These terms may be updated periodically. Continued use of the service after changes constitutes acceptance.